Shipping Information
Fast, secure delivery worldwide. Real-time tracking, clear ETAs, and support when you need it.
Processing Times
- Orders placed by 2:00 PM PST (Mon–Fri) typically process the same business day.
- Orders placed after 2:00 PM PST, on weekends, or holidays process the next business day.
- Pre-authentication or high-demand releases may require an additional 1 business day.
Carriers
- Domestic (US): UPS, USPS, FedEx
- Canada & International: DHL, UPS, Local Postal Partners
- PO Boxes: USPS only (US)
Methods & Estimated Delivery Windows
Estimates are in business days and exclude processing time. Final rates are calculated at checkout based on destination and weight.
3–6 business days
Free shipping available on select orders and promotions.
2–3 business days
Signature may be required for high-value items.
1–2 business days
Order by 2:00 PM PST for fastest dispatch.
4–8 business days
Duties/taxes may apply at delivery.
5–10 business days
DDU unless stated; customs processing can add time.
6–12 business days
Remote locations may require additional transit time.
Delivery ETA Calculator
Get a quick estimate based on your region and preferred method. Processing time and cut-off (2:00 PM PST) are included.
This is an estimate and not a guarantee. Weather, customs, and carrier capacity can affect delivery times.
Order Tracking Stages
Order Placed
We confirm your payment and lock stock.
Verification
Authenticity and quality check completed.
Packing
Secure, water-resistant packaging prepared.
Shipped
Tracking number emailed and activated.
Delivered
Sign on delivery may be required for high-value orders.
Heads up: Tracking can take up to 24 hours to display movement after you receive the shipping confirmation.
Additional Shipping Details
Address Changes
We can update your shipping address before dispatch. Once the parcel is with the carrier, rerouting options may be limited and subject to carrier rules.
PO Boxes, APO/FPO
We ship to US PO Boxes via USPS. APO/FPO/DPO addresses are supported; delivery windows may be extended due to military mail handling.
Split Shipments
Orders containing multiple items may ship in separate parcels at no additional cost. You will receive tracking for each package.
Customs & Duties
International shipments may be subject to duties, taxes, and fees set by your country. Unless otherwise stated at checkout, these are due upon delivery (DDU).
Lost or Damaged Parcels
If your tracking shows no movement for 7+ business days (domestic) or 12+ (international), contact us. Damaged packages must be reported within 48 hours of delivery with photos.
Holiday & Release Periods
During peak seasons and limited drops, processing and transit may take longer. We’ll communicate delays via email and site banners when applicable.
Need to return something? See our Refund & Returns Policy.
Shipping FAQs
Yes—free shipping promotions are available periodically and will be shown at checkout when your order qualifies based on destination, cart value, and active offers.
Most orders ship within 1 business day. Orders placed after 2:00 PM PST or on weekends ship the next business day. Release days or large drops may add 1 business day.
International customers may incur customs, VAT, or duties charged by the destination country. These are not included unless explicitly stated at checkout.
Contact support as soon as possible. If your order hasn’t shipped, we can update it. After dispatch, carrier rerouting policies apply and may require identity verification.
Tracking can take 24 hours to show movement. If there’s no update after 7 business days (US) or 12 (international), reach out and we’ll investigate with the carrier.