Refund & Returns Policy

Overview

We want you to love your Supreme pieces. If something isn’t right, our team will help with a return, exchange, or resolution. Please review the guidelines below so your return can be processed quickly.

Eligibility Requirements

• Item is unused, unwashed, and in the same condition received.
• All original tags, stickers, authenticity markers, accessories, and packaging are included and attached.
• No odors, stains, pet hair, or alterations.
• Footwear (if applicable) must be tried on indoors and returned in the original box within an outer shipping box.
• Returns must include the provided Return Merchandise Authorization (RMA) number on the label or in the box.

Tip: Try on over a clean tee to avoid deodorant transfer. Keep polybags and inserts until you’re sure you’re keeping the item.

Return Window

• Full-price items: within 30 days of delivery.
• Sale/markdown items: within 14 days of delivery.
• Final sale items (see below): not eligible for return or exchange.

How to Start a Return

1. Email us at [email protected] with:
   • Order number (e.g., SH-12345)
   • Item name, size, and color
   • Reason for return
   • Clear photos for any issues/defects
2. Receive your RMA and instructions. For eligible US returns, we’ll provide a prepaid label or instructions for self-shipping depending on the case.
3. Pack securely. Place items in original packaging when possible and include any paperwork we request.
4. Ship within 7 days of RMA approval.
5. Track your package. Keep the receipt until your refund is processed.

Exchanges

Exchanges are offered for the same item in a different size or color, subject to availability at the time we receive your return.

• We can hold your requested size for up to 3 business days after RMA issuance.
• If the exchange is unavailable, we’ll process a refund or offer store credit (your choice).
• Defect or wrong item? We’ll cover exchange shipping both ways.

Refunds

• Inspection typically takes 2–3 business days after the carrier marks the package delivered.
• Approved refunds are issued to the original payment method.
• Your bank or card issuer may take 3–10 business days to post the credit.
• Original shipping charges are non‑refundable unless we made an error or there is a verified defect.

Return Shipping Costs

• Our error or verified defect: we cover return shipping.
• All other returns: customer covers return shipping. If we provide a prepaid label, we may deduct a flat fee from your refund; we’ll disclose this before you ship.
• Refused or undeliverable packages may incur a return-to-sender fee and be refunded minus shipping.

International Returns

• Mark the parcel “Return Merchandise” and include the RMA to avoid delays.
• Customs duties, taxes, and import fees are not refundable by us. You may consult your local authority for potential recovery.
• We are not responsible for returns lost in transit; use a trackable service and keep proof of postage.

Defects, Damage, or Wrong Item

If your item arrives damaged, defective, or not as described:

• Contact us within 7 days of delivery with photos and your order number.
• We’ll prioritize a replacement, exchange, or full refund and provide a prepaid return label when applicable.

Authenticity guaranteed: We verify tags, construction, season, and measurements. If authenticity is ever in question, we will make it right.

Non‑Returnable Items

• Final sale items and gift cards
• Underwear, socks, face coverings
• Items marked “Sample,” “Archive,” or “Mystery/Blind Box”
• Items not in their original condition (worn, washed, altered, missing tags/accessories)

Order Changes & Cancellations

• Change or cancel your order within 60 minutes of placement by emailing support. We’ll do our best to help.
• Once shipped, we cannot cancel. You may initiate a return after delivery if eligible.
• Address errors: contact us ASAP. If an order is returned as undeliverable, we can re-ship (additional postage may apply) or refund minus shipping.

Additional Notes

• Price adjustments: one-time adjustment within 7 days of purchase if the identical item drops in price on our site.
• Minor packaging dents to shoe/apparel boxes can occur in transit and are not considered product defects.
• We reserve the right to refuse returns that don’t meet policy conditions.